Refund & Cancellation Policy
If you are not entirely satisfied with your purchase, we're here to help (◕‿◕✿)
Cancellation and Order Changes
Order cancellation is only allowed if fabrication of flower arrangement is yet to be started, and no special flower or packing material has been purchased for the fabrication of the order. Any cancellation or change of delivery, collection date needs to be notified at least 48 hours prior to initial date. Failing to do so, a 20% of admin charges will be imposed from total payment made.
Full refund will be made if order is cancelled by us due to whatsoever reason. We will not absorb any charges that imposed by credit card or payment gateway when full refund is made. Customer will have to pay for the extra charges imposed by credit card or payment gateway when this happened.
No refund will be done on the following situation:
- upon starting or completion of flower arrangement,
- flowers and packing materials has been purchased for special order or requirement.
- unsuccessful delivery due to incorrect information given by sender.
- unsuccessful delivery due to whatsoever reason caused by recipient.
- late delivery for opening / event or funeral caused by incorrect or incomplete information given by sender.
- late delivery due to unforeseen circumstances such as heavy rain, flood, unusual traffic jam, riot, etc.
Refund will be made with 10% deduction from total amount as admin fee if we are unable to deliver on time, due to delivery notice given by customer is shorter than required, and customer cannot accept a different delivery timing.
Refund will be done within 14 days upon received of banking details from customer.
Return of goods is not acceptable due to our nature of business.
Every finished product is a unique art-piece and therefore none will be 100% alike. Flowers and materials may vary due to availability and seasonality. Hence, we reserve the right to use difference flowers, materials or other gifts with equivalent or more value, and fabricate it to the most similar pattern of your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please contact us at firstname.lastname@example.org or 0169212607 if you have any questions or doubts.